Terms of use

Last updated 15 November 2026

Plain terms for using Bula. By signing in or booking, you agree to them.

Who we are

Bula is a booking platform for stays, trip packages and local know-how in Koraput, Odisha, India. It is run by TODO: registered business name and address. We list properties and packages offered by local hosts and partners, and we take bookings and advance payments for them.

What Bula does and does not do

Hosts and partners own and run their stays and services. Bula is the platform between you and them: we show their listings, hold the rooms, collect the advance and pass your booking to the host. The stay itself, the room, the food and the safety of the premises are the host's responsibility.

Your account

• You sign in with a mobile number (one-time code) or a Google account.
• Give true details. You are responsible for what is done through your account, so keep your phone and Google account secure.
• You must be 18 or older to make a booking.

How a stay booking works

1. You choose dates, a room and the number of guests. We hold the rooms for you for 15 minutes while you pay the advance. If you do not pay in that time, the hold is released and no money is taken.
2. You pay an advance, which is 30% of the total unless the listing states a different percentage. You see the exact amount before you pay. The rest of the price (the balance) is paid to the host at the stay, unless the listing says otherwise.
3. After you pay, the host has 2 hours to confirm or decline. If the host declines, or does not answer in 2 hours, the request ends and your advance is refunded in full.
4. When the host confirms, your booking is confirmed and you get a booking code. Show it at check-in.

A trip or package can include several stays. The advance is paid once for the whole trip, and each host confirms their part. If one host declines or does not answer, the whole trip request ends and your advance is refunded in full.

Prices and payments

Prices are in Indian rupees and are shown before you pay. Advance payments are taken through a payment partner; Bula does not store your card or UPI details. TODO: name the payment provider and its terms link once chosen. Some parts of a trip, such as vehicle transport, may be priced and confirmed by Bula directly and are shown on your quote.

TODO: GST or tax treatment of the advance and of Bula's fee, and GSTIN

Cancellations and refunds

You can cancel from your trips page. How much of the advance comes back depends on when you cancel and on the cancellation policy of the stay. The full rules are on the cancellation and refund page, which forms part of these terms.

Your responsibilities as a guest

• Follow the house rules shown on the listing and any reasonable instruction of the host.
• Arrive by the check-in time shown, or tell the host if you will be late.
• Do not damage the property. The host may ask you to pay for damage you cause. Do not use a stay for anything unlawful.
• Treat the hills, forests and villages with care. Follow local advice for treks and remote areas, and see our emergency numbers.

Hosts and partners

Hosts agree to the partner terms when they join. They set their own prices, rooms and cancellation policy and are responsible for the accuracy of their listing. Bula may remove a listing that is wrong, unsafe or breaks these terms.

Reviews and content

You keep ownership of anything you post. You allow Bula to display it on the platform. Do not post anything false, abusive or unlawful.

When things go wrong

We work to keep Bula running and listings accurate, but we cannot promise it will always be available or error free. Roads, weather, power and mobile signal in the hills can change a trip. If a host cannot honour a confirmed booking, we will help you find another option or refund your advance in full.

To the extent the law allows, Bula is not liable for losses caused by a host, by events outside our control, or for indirect losses. Nothing here limits rights you have under Indian consumer law.

Changes to these terms

We may update these terms. The date above shows the latest version. A booking you have already made stays under the terms that applied when you made it.

Law and disputes

These terms are governed by the laws of India. Courts at TODO: city or district, Odisha, have jurisdiction, without affecting your rights as a consumer. If you have a complaint, write to us first on the contact page and we will try to settle it.